Accessibility Policy

Conelco Group > Accessibility Policy

Accessibility Policy

Con-Elco Group is committed to the provision of goods and services to people with disabilities in a manner consistent with the principles of dignity, independence, integration, and equal opportunity. 

The goods and services will be provided in accordance with the spirit and intent of all applicable legislation including the Accessibility for Ontarians with Disability Act (AODA), the Ontario Human Rights Code (OHRC), the Occupational Health and Safety Act, and the Ontario Building Code Act.

Con-Elco Group is committed to identifying, removing, and preventing barriers to accessibility for persons with disabilities. We comply with applicable legal and regulatory requirements, including those set out in human rights and accessibility-related legislation.

As part of our accessibility policy, we will ensure that:

  • Employment, and programs are provided in a manner that respects the dignity and independence of persons with disabilities.

  • Information and communication are provided in accessible formats where requested.

  • Accessibility is integrated into our regular workplace processes, thereby providing equal access and opportunity across all stages of the employment lifecycle for workers with disabilities.

  • Training is provided to all employees for AODA where applicable. 

  • Service animals are welcome at facilities when required.

  • We will consider recruiting people with disabilities and provide accommodation as per AODA to people once we have achieved the target of compliance with all AODA requirements set by regulation.

This Policy applies to all companies under Con-Elco group:

  • Con-Elco Ltd.                                                                       

  • Langstaff Construction Limited Partnership          

  • Fellmore Electrical Contractors Limited                  

  • Fiber-Con Network Infrastructure Inc.     

Operating Principles

Accessible Communication

Con-Elco Group and its employees will communicate with people with disabilities in ways that consider each person’s particular disability and provide accessible formats where required.

Service Animals and Support Persons

Unless otherwise prohibited by law, persons with disabilities will be permitted to be accompanied by a service animal or support person:

  1. If it is readily apparent that the support person and service animal is used by the person for reasons relating to their disability; or

  2. If the person provides a letter from a physician or nurse confirming that the person requires the service animal and/or support person for reasons relating to the disability.

“Service animal” also includes a guide dog as defined under the Blind Persons’ Rights Act section. 

Where a support person accompanying a person with a disability may be required to pay an admission fee to enter our premises, notice of the amount of this fee will be provided in advance of their visit. 

Assistive Devices

Con-Elco Group is committed to serving people with disabilities who use assistive devices. We endeavor to become familiar with the various assistive devices used by people with disabilities and will be flexible in facilitating their use by people with disabilities to access our goods and services if it does not adversely affect the health & safety of the workplace.

Disruption in Service

Con-Elco Group will post timely public notice of a current or anticipated disruption in any facilities or services we provide to enable people with disabilities to access our services. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.


Con-Elco Group will provide training to:

  1. All its workers, volunteers, and others who could reasonably be expected to interact with the public or third parties on behalf of any Con-Elco Group employees. 

  2. All those who are involved in the development, approval, monitoring, or implementation of Con-Elco group’s customer service policies, practices, and procedures about the provision of goods and services to the public and/or third parties.  

Feedback Process

Con-Elco Group will establish a process for receiving and responding to feedback from anyone about the manner in which it provides goods or services to persons with disabilities. Information about this process will be made readily available to the public.

The feedback process will permit persons to provide their feedback in person or by

Policy Administrative Controls


Con-Elco Group is responsible for reviewing this policy annually and implementing recommended amendments to ensure on-going compliance with regulated accessibility standards and legislated obligations. 

Management personnel will ensure that workers under their supervision are familiar with this policy.

Monitoring and Contraventions

Management personnel will monitor current practices to ensure compliance. Failure to comply with this policy may result in disciplinary action, up to and including dismissal.

  • Emergency Response Plans — Con-Elco provides workplace emergency response information to its workers. An alternative emergency preparedness plan will be completed, and updated as required, for each worker with a disability for whom it is aware an individualized plan is necessary.

Accessibility is integrated into Con-Elco groups’ employment-related practices as follows:


  • Upon request, Con-Elco will consider all internal and external job applicants, in job postings and when inviting an applicant to an interview or assessment, that accommodation is available. 

  • When arranging accommodations, Con-Elco will consult with the job applicant to determine their specific accessibility needs ensuring there are no undue hardship.

  • When an offer of employment is made, Con-Elco notifies the successful applicant of its policies for accommodating employees with disabilities.


  • Con-Elco informs its workers of its policies relating to accessibility for workers with disabilities, including during orientation and onboarding.

  • In response to a worker request, Con-Elco will, in consultation with the worker, provide or arrange for the provision of accessible formats and communication support for information that is required for the worker to perform their job and access information that is generally available to workers in the workplace.

  • Con-Elco is committed to accommodating workers’ disabilities. Workers requiring accommodation should advise their manager. Workers may be required to support their request with medical documentation. Con-Elco will develop written individual accommodation plans for workers with disabilities.


  • Where Con-Elco redeploys a worker with a disability, the worker’s accessibility needs and individual accommodation plan will be taken into account, so that the worker’s accommodation needs are met.

Exterior Paths of Travel

  • Any new or redeveloped sidewalks and walkways, including associated ramps, stairs, curb ramps, depressed curbs, pedestrian signals and rest areas will comply with the requirements set by provincial legislation relating to accessibility.